For any reason, if you are not satisfied with your purchase, HYDR Leather offers a 15-Day Return Policy. This Return and Refund Policy follows international standard practices. The following terms apply to all products purchased from HYDR Leather.
Conditions for Returns
To be eligible for a return, please ensure that:
- Full-priced product(s) can be exchanged or refunded within 15 days of purchase, provided the items are unused and in their original packaging.
Sale / Discounted / Custom-Made Items
- Sale items can only be exchanged within 15 days, provided they are unused.
- Products must have been purchased within the last 15 days.
- Products must be returned in their original packaging.
- Customized orders are not eligible for return or exchange.
We reserve the right to refuse returns that do not meet the above conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us.
- The return address will be provided via email after your return request is approved.
- We are not responsible for goods damaged or lost during return shipping.
We strongly recommend using a trackable and insured shipping service, as refunds cannot be processed without receiving the returned goods or proof of delivery.
Order Cancellation Rights
You have the right to cancel your order within 15 days without providing any reason.
The cancellation period expires 15 days from the date you received the goods, or when a third party (appointed by you, not the carrier) takes possession of the product.
To cancel your order, you must inform HYDR Leather through a clear statement:
- By visiting our website
- By sending us an email
We will respond within 3 working days after receiving the returned goods.
Refunds will be issued using the same payment method used during purchase, and you will not incur any additional fees.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
- Email: [info@hydrleather.com]
- Website: [hydrleather.com]
